Effective September 23, 2026

Reservation & Refund Policy

Bobbi is a product of Catharsis LLC. This page is the policy for the refundable reservation on bobbicollar.com.

This is not a purchase or a preorder

The payment saves your collar configuration and places you among the first invited to purchase if Bobbi moves into production. It does not buy a collar, does not start manufacturing, and does not guarantee that Bobbi will be produced.

Nothing ships, and no date exists

There is no shipping date. Nothing is sent to you because of this payment. If Bobbi moves into production, you will see the final product, price, and delivery estimate before you decide whether to purchase.

Prices and designs can change

The retail prices shown at checkout are estimates, not a guaranteed price. Colors, materials, fit, charms, and features can change before any invitation to purchase. Photographs show the intended product.

Your selected charms are not manufactured yet

Birthstone month, initial letter, date-tile engraving, and the other charms on your rail are saved as part of your look. They are not being made because you reserved them. Making a specific letter, stone, or engraving still depends on Bobbi being produced, and on you choosing to buy.

No automatic future charge

Today you pay only the reservation: $20 for the collar and $3 for each charm or spacer. We will not charge the remaining balance, and we will not charge you again, unless you review the final details and choose to purchase.

Credit if you later purchase

If you decide to buy, the amount you paid is credited toward that order. You can also walk away and take a full refund instead.

How to request a refund

Cancel for a full refund anytime before you choose to purchase. There is no earlier cutoff. Open Request a refund and enter the email and reservation number from your confirmation. You can also email us from that address.

We refund the full amount you paid, back to the original payment method. Banks often take several business days to show it. A second request for the same reservation does not create a second refund. A payment that never succeeded has nothing to refund.

If Bobbi never launches

The reservation stays refundable. If Bobbi does not move into production, you can still request a full refund the same way. We do not keep the payment as a fee for a product that was never offered for purchase.

United States only

Reservations are available in the United States. Checkout collects a US ZIP code, not a shipping address.